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Becoming A Wholesale Client

APPLYING FOR WHOLESALE ACCESS
To apply for wholesale access, simply click on to the “Apply for Access” button on the home page and complete all the fields. Your application will be checked and processed, and you will be sent a confirmation/notification once approved. This will enable you to view our extensive ranges, collections and pricing, and allow you to place an order. We are strictly a Jewellery Wholesaler and only supply to Jewellery Resellers. Our initial minimum order is just $300.

HOW DO I ORDER?
Our products can be purchased in several ways:

  • Web site
  • Email, Phone or Fax
  • Sample/Appro Boxes
  • Visit our Showroom in Braeside VIC.
  • Trade Shows – Reed Gift Fairs & JAA Shows,
  • Private Shows
  • In Victoria - we can also arrange to visit you

Orders may be phoned in during business hours alternatively orders may be faxed, emailed or submitted on the website 24 hours a day, seven days a week. Every effort will be made to dispatch orders within 2 working days.


SHIPPING & DELIVERY
Most of our Australian & NZ Orders are shipped through Australia Post - Express Post.
Free postage applies for orders over $500.

TRADING TERMS & CONDITIONS

NEW CUSTOMERS
Initial minimum order is $300. First time buyers will be issued with a Pro-Forma Invoice for the first three orders. Goods will be dispatched once payment is received.

PAYMENT OPTIONS
Payment may be made by Credit Card (VISA, MasterCard), direct deposit, EFTPOS or cheque. After your initial three Pro-forma orders, you may request to apply for an account subject to conditions and approval.

BACK ORDERS
In the event of an “Out of Stock” item, we will contact you and give you the option as to whether you would like to place the item on backorder. No deliver charges will be charged for back order items.

PRICES
All prices are wholesale prices quoted in AUD$ & exclusive of GST.
 10% GST will be added to the final invoice total for all Australian orders.
 Prices are subject to change without notice. All rights reserved.

COPYRIGHT
All images and text are Copyright protected. No image or text, in part or whole, may be used or copied without the written permission of Stones & Silver.

RETURNS & REFUNDS POLICY
With all postal and web site orders, if you are not 100% happy with any of the pieces received,
 simply return these items to us within 5 days of receipt for replacement or credit. The pieces must
 be sent back within 5 days, undamaged, and in their original bags with all the codes and prices intact.
NOTE:  Items not returned in their original packaging and tags intact as per original condition when shipped will attract a 20% repricing and processing charge.

GUARANTEE/WARRANTY
We are very proud of our jewellery’s reputation for quality and while repairs and returns are next to non-existent, we recognise things can go wrong and should a manufacturing fault occur, we will happily rectify it - whether that’s to repair, replace or credit you for the piece.
Naturally, our Lifetime Craftsmanship Guarantee does not cover ‘normal wear and tear’ or damage caused by actions or incidents that compromise the integrity of the piece.